Privacy Policy

1. Who We Are

Koyi is a two-in-one digital platform designed to empower users through:

• Learning Management Services (LMS): Offering educational content, certification courses, and skill development.
• Gig Platform Services: Connecting freelancers and task providers for short-term work opportunities.

Our platform may be accessed via mobile USSD, SMS, and web.

2. What Information We Collect

We collect different types of information depending on how you interact with Koyi:

Personal Information

• Name
• Phone number (used for authentication)
• Email address

Platform Usage Data

• Learning history and course progress
• Gig applications, job history, and earnings
• Device type and mobile network provider

Payment Data

• Wallet or payout preferences (bank details, if provided)
• Transaction records

Communications

• Feedback and support messages
• SMS/USSD interactions

3. How We Use Your Information

We use your data for the following purposes:

• To authenticate users and manage accounts
• To personalize and improve learning and gig recommendations
• To match gig workers with suitable tasks or projects
• To process payments and maintain transaction records
• To ensure platform security and detect fraudulent activity
• To send important service updates or promotional offers (with your consent)

4. How We Share Your Information

We may share your information with:

• Gig clients (for job applicants)
• Educational content providers (for course enrolment and certification)
• VAS aggregators and telecom partners (to ensure service delivery)
• Payment processors (to facilitate transactions)
• Government or regulatory bodies, if legally required

We do not sell your personal information to third parties.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You can request the deletion of your account and data at any time via the support channel.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access, update, or delete your data
• Object to or restrict certain types of data processing
• Withdraw consent where applicable (e.g., marketing communications)

To exercise your rights, contact us at +2348080690527.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information. However, no system is entirely secure. Please exercise caution when sharing sensitive information.

8. Changes to This Policy

We may update this policy from time to time. If significant changes are made, we will notify you via SMS, in-app notification, or website update.